Question 1

How do I get the mobile app?

Accepted Answer

You can get the app on your phone from the iTunes Store or on Google Play for Android.

Question 2

What does the mobile app look like?

Accepted Answer

Question 3

How much does the app cost?

Accepted Answer

The app is free of charge to First Concord Benefit Group clients

Question 4

What benefit plans does the app work with?

Accepted Answer

The app works with the following:  Healthcare Flexible Spending Accounts, Dependent Care Flexible Spending Accounts, and HSA- Compatible Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Arrangements and Commuter Benefits.

Question 5

Can I see my personal account through this app?

Accepted Answer

Yes, simply log into your account through your phone and you will be able to see your specific information with the latest balance.

Question 6

How do I submit a receipt for payment on this app?

Accepted Answer

Simply log in and click on “Submit New Receipt”  then click on Verify Benefit Card Use and click next to start the submission process.   You will want to do one receipt at a time by completing the following steps. 1) enter transaction service date 2) enter amount paid, 3) take receipt photos 4) review and accept receipt  and finally click Submit.

Question 7

If I submit several receipts will I be able to see them on the app?

Accepted Answer

Yes, after submitting your receipts you can click on the “All Button” under History and you will see all of your claim submissions

Question 8

What information must be on my receipt so I can take a photo of it?

Accepted Answer

Your receipt must include the following:  1) Date of Service 2) Description 3) Provider or Merchant Name 4) Patient Name 5) Your cost

Question 9

Will I be notified that my claim has been received?

Accepted Answer

Yes, you may sign up to receive notifications like this via your phone so you will be certain your claim in in-house.

Question 10

How do I sign up for these notifications?

Accepted Answer

Through your employee portal, sign up to receive text notifications that come directly to your mobile phone.

Question 11

May I upload a claim through my mobile app?

Accepted Answer

Yes, to upload a claim click on submit new receipt, and then click on Out of pocket expense claim.

PROJECT 1

FAQ

Mobile App