PROJECT 1

FAQ

Mobile App

Frequently Asked Questions

How do I get the mobile app?


You can get the app on your phone from the ITunes Store or on Google Play for android.




How much does the app cost?


The app is free of charge to First Concord Benefit Group clients




What benefit plans does the app work with?


The app works with the following: Healthcare Flexible Spending Accounts, Dependent Care Flexible Spending Accounts, and HSA- Compatible Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Arrangements and Commuter Benefits.




Can I see my personal account through this app?


Yes, simply log into your account through your phone and you will be able to see your specific information with the latest balance.




How do I submit a receipt for payment on this app?


Simply log in and click on “Submit New Receipt” then click on Verify Benefit Card Use and click next to start the submission process. You will want to do one receipt at a time by completing the following steps. 1) enter transaction service date 2) enter amount paid, 3) take receipt photos 4) review and accept receipt and finally click Submit.




If I submit several receipts will I be able to see them on the app?


Yes, after submitting your receipts you can click on the “All Button” under History and you will see all of your claim submissions




What information must be on my receipt so I can take a photo of it?


Your receipt must include the following: 1) Date of Service 2) Description 3) Provider or Merchant Name 4) Patient Name 5) Your cost




Will I be notified that my claim has been received?


Yes, you may sign up to receive notifications like this via your phone so you will be certain your claim in in-house.




How do I sign up for these notifications?


Through your employee portal, sign up to receive text notifications that come directly to your mobile phone.




May I upload a claim through my mobile app?


Yes, to upload a claim click on submit new receipt, and then click on Out of pocket expense claim.





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